Bureaucratic red tape is timeconsuming and places undue pressure on the citizen. Arre Zuurmond, Lobke van derMeulen and Jorrit de Jong have made it their mission to tackle this problem by placing citizens in the centre of the process, but realise that there is more than meets the eye.
Public Administration | Public Policy
Copyright Owner and License
Copyright © 2011 by Lien Centre for Social Innovation
Zuurmond, Arre; Meulen, Lobke van der; and de Jong, Jorrit.
Fighting Bureaucratic Dysfunction: Pursuing Citizen-Centric Public Innovation. (2011). Social Space. 76-81. Social Space.
Available at: http://ink.library.smu.edu.sg/lien_research/85