Author

Bee Lian Ang

Publication Type

Journal Article

Publication Date

2008

Abstract

When donors, government and other funders provide support, they want assurances that the daily living conditions and lives of the beneficiaries are actually improved. The one question that is often asked is: What is the outcome of the help or service rendered? The science of determining outcomes, or outcome management, has its roots in social science evaluation research. Besides being used as a tool to evaluate the achievement of client outcomes, it is also a valuable management tool.

Keywords

Client Outcome Management, management technique, clients

Discipline

Business Administration, Management, and Operations | Social Policy

Publication

Social Space

Copyright Owner and License

Copyright © 2008 by Lien Centre for Social Innovation

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