academic library, Singapore, culture of assessment, lean management, business process improvement
Library and Information Science
European Lean Educator Conference, 17-19 September 2014, Stuttgart
LIM, Francis; HANKEN, Tamera; and KOH, Kevin.
Development of a Lean Management Program: A Pilot Program in the Li Ka Shing Library. (2014). European Lean Educator Conference, 17-19 September 2014, Stuttgart. Research Collection Library.
Available at: http://ink.library.smu.edu.sg/library_research/52