Publication Type

Conference Proceeding Article

Publication Date

6-2017

Abstract

This is a case study on how Singapore Management University (SMU) Libraries used an evidence based approach to decision making, based on the principles of Lean Six Sigma. Academic Libraries and the services offered by them have been evolving over the years along with the changing landscape of higher education. By using a data-driven methodology, SMU Libraries, was able to provide a service that was relevant and tailored to the needs of its community.

Keywords

Lean six sigma, evidence based decisions, Public PC's, User study

Discipline

Collection Development and Management | Library and Information Science

Publication

Proceedings of the 38th IATUL Conferences, Italy, 2017 June 18-22

Publisher

Purdue University ePubs

City or Country

Purdue University

Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

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