Conference Proceeding Article
This is a case study on how Singapore Management University (SMU) Libraries used an evidence based approach to decision making, based on the principles of Lean Six Sigma. Academic Libraries and the services offered by them have been evolving over the years along with the changing landscape of higher education. By using a data-driven methodology, SMU Libraries, was able to provide a service that was relevant and tailored to the needs of its community.
Lean six sigma, evidence based decisions, Public PC's, User study
Collection Development and Management | Library and Information Science
Proceedings of the 38th IATUL Conferences, Italy, 2017 June 18-22
Purdue University ePubs
City or Country
Shameem, Nilofar Maideen.
Leveraging the principles of lean six sigma in creating value for the user community. (2017). Proceedings of the 38th IATUL Conferences, Italy, 2017 June 18-22. Research Collection Library.
Available at: http://ink.library.smu.edu.sg/library_research/112
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.