Knowledge@SMU

Authors

Knowledge@SMU

Publication Type

Journal Article

Publication Date

5-2010

Abstract

During bad economic times, the knee-jerk reaction of most organisations is to stay lean. This usually involves cutting financial costs, trimming headcount and renegotiating wages; unfortunately, all short-lived means of trimming the fat. What organisations should do if they want to keep lean is to look within. Many a time, inefficiencies along internal processes chalk up resources that could have gone towards increasing productivity. Organisations that refuse to examine these issues create not only excessive costs, but they also breed a culture where there is no pressure to improve – much like a dangling rubber band, according to John S. Hamalian, a regional director at Dell.

Disciplines

Business

Copyright Owner and Holder

Copyright © Singapore Management University 2012

Article ID

1285

Subject(s)

Operations Management

Included in

Business Commons

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