Knowledge@SMU

Authors

Knowledge@SMU

Publication Type

Journal Article

Publication Date

5-2011

Abstract

The logistics business is not simply about moving a box from Point A to B. Industry veteran and CEO of DHL Southeast Asia, Sam Ang, says the logistics business is primarily about listening to customer feedback and making employees feel valued. Speaking at SMU's Wee Kim Wee Centre CEO Talk, Ang provided insights on the ways in which DHL maintains a fine balance between shareholder, employee and customer interests.

Disciplines

Business

Copyright Owner and Holder

Copyright © Singapore Management University 2012

Article ID

1352

Subject(s)

Operations Management

Included in

Business Commons

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