The logistics business is not simply about moving a box from Point A to B. Industry veteran and CEO of DHL Southeast Asia, Sam Ang, says the logistics business is primarily about listening to customer feedback and making employees feel valued. Speaking at SMU's Wee Kim Wee Centre CEO Talk, Ang provided insights on the ways in which DHL maintains a fine balance between shareholder, employee and customer interests.
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Copyright © Singapore Management University 2012
DHL: Moving forward with sustainable growth. (2011). Knowledge@SMU.
Available at: http://ink.library.smu.edu.sg/ksmu/332