Knowledge@SMU
Publication Type
Journal Article
Publication Date
1-2005
Abstract
Until recently, many CEOs were grappling with issues such as whether to send back-office operations offshore to third-party providers of business process outsourcing (BPO) services, or to perform such operations in their own offshore captive centers. Today, as more and more firms move toward hybrid models of offshore outsourcing, they are looking at new management techniques, such as "virtual prowling," according to experts at Wharton and consulting firm A.T. Kearney.
Disciplines
Business
Copyright Owner and Holder
Copyright © Singapore Management University 2012
Licece/Creative Commons Licence
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Article ID
1029
Subject(s)
Operations Management
Citation
Knowledge@SMU.
As the BPO Business Grows, There's a Greater Focus on Metrics and Measurement. (2005).
Available at: https://ink.library.smu.edu.sg/ksmu/327