Digital technologies connect consumers, and as such, customers function not only as individuals but within customer networks. Negative and positive brand experiences can easily be broadcast across customer networks to powerful effect. This significant shift in the producer-consumer dynamic requires businesses to think and act differently. However, according to David Rogers, a speaker at the BRITE Asia ’09 conference, hosted by SMU, many businesses continue to view customer networks as threats rather than opportunities.
Business | Marketing
Copyright Owner and Holder
Copyright © Singapore Management University 2012
Marketing to Customer Networks: the New Way to Build Your Brand. (2009). Knowledge@SMU.
Available at: http://ink.library.smu.edu.sg/ksmu/312