Publication Type

Report

Version

publishedVersion

Publication Date

9-2020

Abstract

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s 14th year of measurement.

Keywords

Customer satisfaction, Singapore, industry, service excellence

Discipline

Asian Studies | Transportation and Mobility Management

Research Areas

Marketing

Copyright Owner and License

Singapore Management University

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