Publication Type

Report

Version

publishedVersion

Publication Date

3-2021

Abstract

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. The fourth quarter results mark the end of measurement for CSISG 2020. Singapore’s 2020 national score was computed using the data collected during these four quarters.

Keywords

Customer satisfaction, Singapore, industry, service excellence

Discipline

Asian Studies | Hospitality Administration and Management | Sales and Merchandising

Research Areas

Marketing

Copyright Owner and License

Singapore Management University

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