Publication Type

Report

Version

publishedVersion

Publication Date

6-2021

Abstract

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time. 2021 marks the 15th year of measurement for the CSISG national study.

Keywords

Customer satisfaction, Singapore, industry, service excellence

Discipline

Asian Studies | Sales and Merchandising

Research Areas

Marketing

Copyright Owner and License

Singapore Management University

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