Publication Type
Report
Version
publishedVersion
Publication Date
9-2021
Abstract
The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time. 2021 marks the 15th year of measurement for the CSISG national study.
Keywords
Customer satisfaction, Singapore, industry, service excellence
Discipline
Asian Studies | Transportation and Mobility Management
Research Areas
Marketing
Copyright Owner and License
Singapore Management University
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Citation
Institute of Service Excellence, SMU.
Customer Satisfaction Index of Singapore 2021: Q2 Results. (2021).
Available at: https://ink.library.smu.edu.sg/ises_research/81