POSCO’s Journey: Building Employee Trust Through Communication

Publication Type


Year Completed



This case focuses on POSCO, the world's most profitable steelmaker and the third-largest steelmaker by the volume of crude steel production. When Mr. Jung Jun-Yang became POSCO Chief Executive in 2009, he envisioned trust to be the foundation of POSCO’s success in achieving sustainable co-prosperity with its stakeholders. Believing that “trust is POSCO’s identity” and “trust is based on communication,” he launched the ‘trust communication’ initiative in 2010. This initiative coincided with the start of POSCO’s third phase of growth (2010-2020), during which the company aims to become a truly sustainable corporation.

The case describes the trust-related challenges facing POSCO when Jung became CEO and the thinking behind the ‘trust communication’ initiative launched in 2010. In addition, it shows some preliminary results coming out of the company’s nascent ‘trust communication’ initiative and the problem/s that continued to confront POSCO’s management, as it strove to achieve long-term sustainability through a system based on trust and communication (“Great Harmony”).


Trust Communication, Corporate Communications, Company Values, Organizational Culture, South Korea, POSCO


Business and Corporate Communications | Organizational Behavior and Theory | Organizational Communication

Data Source

Field Research



Geographic Coverage

South Korea

Temporal Coverage


Education Level

Executive Education; Postgraduate; Undergraduate


Singapore Management University

Case ID



SMU Faculty/Staff can download the case & teaching note with your SMU login ID & Password via the following links:

For purchase of the case and supplementary materials via The Case Center, please access the following links: