Corruption at UNHCR refugee camps: Can it be tackled?

Publication Type


Year Completed



The Inspector-General of the United Nations High Commissioner for Refugees (UNHCR), Maureen Connelly, receives two highly distressing pieces of news on the same day. Both of them relate to the UNHCR-administered Dabaad and Kakuma camps in Kenya, which have been flooded by refugees fleeing the armed conflicts in Somalia and Sudan to the point of overstretching their capacity. The first piece of news is an anonymous letter detailing rampant levels of corruption at the camps, including fraud and abuse by UNHCR officials. And the second is word from the US Ambassador in Nairobi informing her of a personal threat
he has received from employees of the Kenyan refugee camps, requiring him to leave the country. The US is now threatening to withdraw its financial support to UNHCR. Connelly faces hard choices on how to proceed.

This case will familiarise students with the intricacies of managing a multicultural staff and the inevitable tensions between well-paid expatriates and more poorly remunerated locals. They would gain some understanding about the functioning of the UN and the challenges it faces. Finally, students will learn about crisis management within an international context, and possible situations to be considered in decision-making \342\200\224 particularly when one's career advancement and the image of the organisation appear to be at odds with each other. The case is suitable for undergraduate, graduate and executive classes covering
crisis management, leadership or international relations.


Organisational Behaviour and Leadership, Crisis Management, Intergovernmental Organisations


Higher Education | Public Administration

Data Source

Field Research


Intergovernmental Organisations

Geographic Coverage

United Nations

Temporal Coverage


Education Level

Executive Education; Postgraduate; Undergraduate


Singapore Management University

Case ID



SMU Faculty/Staff can download the case and teaching note with your SMU login ID and Password via the following links:

For purchase of the case and supplementary materials via The Asia Learning Exchange (ALEx), please access the following links:

For purchase of the case and supplementary materials via The Case Centre, please access the following links: