Title

Managing Workplace Diversity

Publication Type

Case

Year Completed

10-2015

Abstract

This series of eight short two-part cases (“caselets”) is written to highlight some of the most challenging and potentially destabilising moments in everyday work life in the Asian context. With globalisation, many Asian organisations are becoming increasingly diverse. As managers and employees, we often have to deal with tensions arising from workplace diversity. At some point in our career, we will inevitably encounter these difficult situations either as seen by the protagonists of the cases or as the bosses who have to manage the protagonist; or we might be friends, colleagues or family members of the protagonist. It is hence important that we put some thought into how these situations can be managed from these perspectives.

These caselets are written to capture some challenging diversity-related situations pertaining to gender, race, religion, culture, and sexual orientation. We recognise that the instructor cannot possibly do justice to these cases in an 80 minute class. It is also not our goal to solve the larger social issues that are implicated in these cases. Our aim is primarily to help students better appreciate the root causes of these tensions and challenges, and collectively think of ways to better handle them.

This case is designed to help students think critically about diversity at the workplace, and the challenges it raises. Through classroom discussion, students are encouraged to think carefully about how they would manage such situations.

Keyword(s)

Workplace diversity, Asian context, globalisation, career, gender, race, religion, culture, sexual orientation, social issues, inclusion, diversity management, human resources, organisational behaviour, sensitivity

Discipline

Human Resources Management | International Business | Organizational Behavior and Theory

Research Areas

Organisational Behaviour and Human Resources

Data Source

Field Research

Industry

Human Resources

Geographic Coverage

Asia

Temporal Coverage

2015

Education Level

Executive Education; Undergraduate; Postgraduate

Publisher

Singapore Management University

Case ID

SMU-15-0029

Comments

SMU Faculty/Staff can download the case & teaching note with your SMU login ID & Password via the following links:

For purchase of the case and supplementary materials via The Asia Learning Exchange (ALEx), please access the following links:

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